Questions. Clear answers.

We confirm each order and complete the required preparation. Small items are prepared and shipped by air; their total estimated timeline is 7–21 business days from order confirmation. Furniture is made to order and follows the total timeline stated in our Shipping Policy.

For made-to-order furniture shipped by sea, the total estimated manufacturing and delivery timeline is 45–55 days from order confirmation. For small items shipped by air, the total estimated timeline is 7–21 business days, including order preparation. These are estimates and may be extended by customs clearance, port congestion, carrier schedules, or other logistics events.

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In Canada, GST/HST and applicable provincial sales taxes are calculated and charged at checkout. Androf covers applicable customs duties, so no customs duty is due on delivery. Outside Canada, applicable local taxes, customs duties, and import fees are included in the displayed price; no additional amount is due on delivery.

An order confirmation is sent after purchase. Once the order ships, you’ll receive a shipping email with the available tracking details.

Some carriers may mark an order delivered before final drop-off. Wait 24–48 hours, check around the address and with anyone present, then contact us with your order number if it is still missing.

For made-to-order furniture, a full cancellation is available within 3 calendar days of order confirmation before production begins. If production has begun but the furniture has not been dispatched, an 80% refund is issued and a 20% production and cancellation fee is retained. For in-stock items, cancellation is accepted before dispatch. Contact us as soon as possible at info@androf.ca.

It simply means your order was received and is being prepared. The status changes to “Fulfilled” after shipment, when tracking details are sent.

An order may be cancelled when payment cannot be verified or a fraud check flags the transaction. Contact us before trying again so we can review the situation with you.

Change-of-mind returns may be requested within 30 calendar days after delivery. The item must be unused, in its original condition, and in its original packaging. This window also applies to made-to-order furniture. Damaged, defective, or not-as-described items are handled under our Return & Refund Policy.

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Contact us at info@androf.ca before sending anything back. Include your order number, the item involved, the reason for the request, and your preferred resolution. For a damaged, defective, or not-as-described item, contact us within 7 calendar days after delivery and attach clear photos or video of the product and packaging.

For a change-of-mind return, including made-to-order furniture, all return shipping costs and any safe-return packaging are the customer’s responsibility. For a confirmed damaged, defective, or not-as-described item, Androf covers return shipping costs when a return is required.

Options vary by model and may include fabric, color, dimensions or selected functions. Review the product page or contact us before ordering to confirm the exact possibilities.

Lighting, screen type and color settings can slightly change the appearance. When an exact match matters, request a fabric swatch before ordering.

Measure width, depth, doorways, hallways and the clearance required when the furniture is opened or reclined. Our team can also help compare dimensions and functions before purchase.