FAQs
Below are some of the most frequently asked questions from our customers.
If you need further assistance, feel free to contact us at info@androf.ca
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Q: When will my order ship?
After your payment is verified, orders are processed within 24 hours.
For furniture items, production takes 7–10 business days before shipment.
Orders placed after 11 a.m. PST, on weekends, or on holidays are processed the next business day.
Q: How long does shipping take?
- Furniture orders (sea freight):
Delivery takes approximately 30–35 days after production is completed.
Small-volume items (air shipping):
Delivery typically takes 7–18 business days, depending on your location.
Once your order ships, tracking information will be sent to you by email.
Q: Will I have to pay international taxes & duties?
No. All shipping fees, customs duties, and import taxes are included in the displayed price.
There are no hidden fees upon delivery.
Q: How can I check the status of my order?
You will receive an order confirmation email shortly after purchase.
Once your order ships, tracking details will be sent by email so you can follow its progress.
Q: My order is marked as delivered, but I haven’t received it yet.
In rare cases, carriers may mark an order as delivered before final drop-off.
Please wait 24–48 hours, then contact us if the package has still not arrived. We will assist you immediately.
ORDER INFORMATION & CONCERNS
Q: I need to adjust or cancel my order. What should I do?
Please contact us as soon as possible.
Once an order has entered production or warehouse processing, modifications or cancellations are no longer possible.
Q: My order status shows “Unfulfilled.” What does that mean?
“Unfulfilled” simply means your order has been successfully received and is being prepared.
Once shipped, the status will update to “Fulfilled”, and tracking details will be sent.
Q: Why was my order canceled?
Orders may be automatically canceled if flagged by our fraud prevention system.
If this happens and you believe it’s an error, please place the order again using PayPal, which provides faster verification.
RETURNS & REFUNDS
Q: What is your return policy?
You have 30 days from the delivery date to request a return if the item is defective, damaged, or does not match its description.
The product must be unused and returned in its original packaging.
If the return is due to a change of mind, return shipping costs will be the customer’s responsibility.