Last updated: April 2, 2026

Shipping Information

Worldwide Shipping

We ship worldwide.

Canada: We deliver to all provinces, including Quebec and Ontario.

United States: Nationwide delivery is available.

We may also ship to other countries depending on product availability, shipping method, and destination.

Shipping carriers vary depending on the product, destination, and shipping method, and may include local or international logistics partners, freight forwarders, or last-mile delivery providers.

Estimated Delivery Times

Furniture orders shipped by sea freight: approximately 35 to 55 days after shipment

Small-volume items shipped by air: approximately 7 to 18 business days after shipment

Delivery times shown on our website, in product pages, at checkout, or in customer communications are estimates unless we expressly confirm a delivery date in writing.

Because furniture shipments are more complex than small parcels and are typically transported by sea rather than by air, delivery may in some cases take longer than 55 days. This may happen due to container customs inspections, export or import procedures, vessel changes, route changes, port congestion, carrier delays, local delivery scheduling, customs requirements in the destination country, weather, peak season, or other factors outside our control.

Shipping Fees, Duties, and Import Taxes

All shipping fees, customs duties, and import taxes are included in the displayed price, unless otherwise clearly stated on the product page or at checkout.

Tracking Information

Once your order has shipped, a shipping confirmation email containing your tracking number will be sent to you.

You may also receive additional updates as your order progresses, depending on the shipping method and carrier.

If you have not received your tracking details within a reasonable time after your order has shipped, please contact us at info@androf.ca.

Lost Packages, Delays, and Non-Delivery

If you believe your order is lost, delayed beyond a reasonable period, or not delivered, please contact us promptly at info@androf.ca with your order number.

We will investigate with the carrier, supplier, or logistics partner and, where appropriate, may offer a replacement, refund, store credit, or another suitable resolution.

If the delivery time exceeds 90 days from the shipment date and you still have not received the furniture, we will issue an immediate refund, subject to verification that the order has not been delivered.

Nothing in this policy limits any rights you may have under applicable law, including any right to cancel or seek a remedy if goods are not delivered within the time required by law or within the time agreed to in writing.

Returns

If you wish to request a return, replacement, or exchange, please contact us before sending anything back.

To request a return, please provide:
- your order number;
- the product(s) you wish to return;
- the reason for the return; and
- whether you are requesting a refund, exchange, replacement, or store credit.

Returns are generally accepted only if the item is defective, damaged, incomplete, or does not match its description, and the request must be made within 30 days of delivery.

We do not accept unauthorized returns.

Return Authorization & Address

All returns require prior approval.

Items returned without authorization may be refused.

If your return is approved, we will provide return instructions and confirm the correct return address.

Approved return address:
Androf
12090 Av. Lamoureux
Montréal-Nord, QC H1G 5N2
Canada

Return Shipping Conditions

Return shipping costs are generally the customer’s responsibility for voluntary or non-defective returns, where such returns are accepted.

If the item is confirmed to be defective, damaged on arrival, incorrect, incomplete, or materially different from what was ordered, return shipping costs may be covered or reimbursed by Androf, at our discretion and subject to review.

We strongly recommend using a trackable shipping service and shipping insurance for higher-value returns.

Returns sent without tracking information may not be eligible for reimbursement or claim support.

If a return does not meet our policy conditions, the item may be refused or sent back to the customer without refund, exchange, or compensation.

Contact

If you have any questions about shipping, delivery, tracking, or returns, please contact us at:

Androf
Email: info@androf.ca
Website: https://androf.shop